How Pair Team and Zus Health are working together to transform care delivery for undeserved patients.
Medicaid patients often fall through the cracks. Pair Team’s model delivers care directly into shelters, food banks, and community clinics — but their teams lacked the real-time data to keep up with patients navigating a fragmented system.
Pair Team’s clinical teams work with patients who often haven’t seen a doctor in years. For many of these patients, this is the first real opportunity to engage with the healthcare system and make it stick.
But that also means providers are starting from scratch. They’re spending valuable time digging through disconnected records, trying to figure out when a patient was last hospitalized, what medications they were prescribed, or what tests they’ve already completed.
"We were pulling CCDAs, transforming them into relational tables — just to get something usable for our care teams. It wasn’t scalable."
With growing patient panels and limited resources, Pair Team needed a faster, smarter way to surface real-time patient histories and critical events–right inside their EMR (Elation, a Zus integration partner)--without forcing providers to log into yet another system.
When Pair Team started looking for a solution, Zus quickly stood out. Not just for the pipes, but for what came with them.
Zus connected Pair Team to national data networks like Carequality and CommonWell, unlocking real-time access to patient data from across the country. But just as important?
Zus already had a deep integration with Pair Team’s EMR, Elation, making it easy to get that data in front of care teams without adding extra portals or workflow headaches.
Access was just the start. Pair Team also needed that data to work at the point of care and behind the scenes.
Zus gave Pair Team the Zus Aggregated Profile (ZAP): a clean, curated, unique patient profile that surfaces the most relevant clinical details directly inside Elation. No digging. No extra clicks. Just the information providers need to get up to speed fast.
With Zus, we get to see complete patient histories — even if patients switch plans or providers — and surface that to our clinical teams with confidence."
— Luke Mueller
And because Medicaid patients often move in and out of hospitals, ERs, and community clinics, keeping up with where care happens is half the battle.
Zus made that easier too. With connections to Bamboo Health–the largest national network for real-time ADT alerts–Zus gave Pair Team a consolidated, enriched view of transitions of care like hospital discharges and ER visits. And most importantly, surfaced those insights directly at the point of care, so providers could act fast without chasing data.
2X more discharge events identified
3 day average response time
10% provider time saved
Zus doubled the number of hospital discharges Pair Team could see and act on.
Pair Team maintained fast outreach — even with more events to manage.
Less time on chart prep.
More time for patient care.
Zus gives us superpowers. The real-time nature of Zus data — and the fact that it’s already enriched and accurate — means we can focus on delivering care, not cleaning data."
Pair Team is just getting started. They're expanding their use of Zus to: